Refund Policy

Our guarantee

If your court rejects your documents because of how we prepared them, we correct them free. If we cannot, we refund what you paid us for your packet.

In practice that means: if your court rejects your documents because of how we prepared them, send us the court’s notice and we will correct them at no charge. If we cannot put it right, we will refund what you paid us.

Before you choose a packet

You are not charged until you choose a packet and your documents are generated. If you stop before then, you have paid nothing and there is nothing to refund.

Once your documents are generated, the work is done, so a refund at that point is handled under the guarantee above rather than as a change of mind.

What the guarantee does not cover

The guarantee covers our preparation of your documents. It does not cover:

• A court’s decision on the substance of your case
• Delays caused by your court’s schedule or your state’s waiting period
• Information you gave us that was inaccurate or incomplete
• A change in your circumstances after your documents were prepared, including a spouse who stops cooperating
• Court filing fees, which are paid to your court and not to us

How to request a refund

Email support@guidedcase.com with your order details and what went wrong. We will reply within one business day.

Approved refunds are returned to the card you paid with. Your bank usually takes a further 5 to 10 business days to show it.